Important Service Information
We believe in clear expectations and transparent service. Before beginning service with Baywatch Pools, please review the following important policies:
Weekly service is performed on the same scheduled day whenever possible.
No regular service is performed during the holiday weeks of Thanksgiving, Christmas, and New Year's.
Monthly payments are due on the 1st of each month.
Customers are responsible for maintaining the proper pool water level and providing safe, unrestricted access to the pool area.
Equipment repairs, replacement filters, algae remediation beyond routine maintenance, and specialty services are not included in standard weekly service unless separately quoted and approved.
Complete Terms & Conditions
During each service visit, we test your pool's essential water chemistry and add the necessary chemicals to maintain proper water balance. Chemicals are not stored at your residence. A complete chemical history is maintained in our service records, creating a permanent record of your pool's treatment history.
Service is performed on the same scheduled day each week whenever possible. Consistency is a priority, and your scheduled service day will remain the same unless otherwise communicated.
No regular service is performed during the holiday weeks of Thanksgiving, Christmas, and New Year's. Prior to these holiday weeks, chemical levels are adjusted to help maintain proper water quality until the next scheduled visit.
The homeowner or property manager is responsible for maintaining the proper water level in the pool at all times.
Routine filter cleanings are performed as needed. Replacement filter cartridges or filter media are available at an additional cost. Equipment repairs, algae remediation beyond routine maintenance, stain treatments, and other specialty services are not included in standard weekly service unless separately quoted and approved.
Service may be delayed or rescheduled due to severe weather, unsafe working conditions, or lack of access to the pool area. Baywatch Pools is not responsible for missed service resulting from locked gates, aggressive pets, inaccessible pool areas, or other access restrictions.
Invoices are due on the 1st of each month. If service begins mid-month, the first invoice will be prorated, with regular monthly billing beginning on the following first of the month.
A $20 late fee will be applied to any account that remains unpaid three (3) weeks after the invoice due date. Customers are responsible for any collection costs or legal fees incurred in recovering unpaid balances, where permitted by law.
Service rates are guaranteed for one (1) year from the start of service. After the first year, service rates may be reviewed and adjusted based on changes in operating costs, pool condition, service requirements, or other factors. Any rate adjustment will be communicated to the customer in advance.
Baywatch Pools reserves the right to update these Terms & Conditions at any time. Customers will be notified of any material changes.
